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Helse Sør-Øst, No

Analysis of safety culture among 10,000 of the region’s healthcare workers.

Together with NorSiS, I-Trust participated in an awareness project for a part of the Norwegian hospital sector – Helse Sør-Øst that has over 100,000 employees. I-Trust evaluated the safety culture by using Risk Culture (KFE) methodology. In addition, I-Trust presented and advised where the awareness work should be focused. The KFE analyses were to monitor the results of the initiatives in culture and competence development.

The KFE method was developed by I-Trust in collaboration with psychologists from Danish and German universities and tested through a large number of pilot projects in different types of companies.

The KFE project involved 12,500 staff and was designed, among other things, to ensure that busy hospital staff participated without conflicting with their daily tasks. The KFE project provided valuable KPIs for individual hospital units and staff groups.

The cooperation between managers and employees supported the awareness work with targeted pro-active KPIs for the individual performance areas. More than 85% of the selected staff participated in the analyses. In addition, monitoring of the before-and-after culture followed, which contributed significantly to raising awareness of the need for awareness work. The KFE analyses meant, among other things, that Helse Sør-Øst gained access to measurable data in areas where it previously did not have the opportunity, including:

  1. The importance of management visibility.
  2. The managers’ attitudes to and work on safety culture.
  3. The employees’ knowledge and attention to secure use of IT and data.
  4. The practices of individual institutions and differences between them.
  5. Differences between groups of people.

Read more about our work on culture in the organisation. We see culture as a dynamic entity that can be stimulated to act in a desired direction. Book a meeting with one of our consultants, and let us see how we can create value for your organization.